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Home / Features / Nearly 84 percent of all calls go unanswered because people either don’t recognize or trust the caller’s identity

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Nearly 84 percent of all calls go unanswered because people either don’t recognize or trust the caller’s identity

People are trained not to answer calls from unknown numbers so essential businesses and service providers are struggling to reach customers with critical communications. Consumers are nervous, and business call volumes are spiking because of it. To deal with increasing call volume, contact centers are now relying heavily on call-back solutions, yet calls from unknown numbers still go unanswered.

First Orion's "Inform" programmable business caller ID solution enables businesses to correctly identify themselves to their customers when calling before they answer. This ensures critical calls are answered the first time eliminating the phone tag cycle or important calls being missed entirely. Many organizations already using First Orion Call Enhancement solutions have seen answer rates double.

First Orion helps the world's leading carriers, enterprises, and mobile apps provide mobile users with the protection they need from scams and the identity verification they need to answer trusted calls. The company's flagship First Orion Call Protection Suite currently provides call control, blocking, transparency and management solutions to tens of millions of mobile handsets. Additionally, First Orion's Call Enhancement Suite, Inform and Engage, tells mobile subscribers who is calling and why, empowering them with the ability to take action, while also providing businesses the ability to verify their identity when calling their customers. Nearly 84% of calls go unanswered because consumers don't recognize the number or don't trust the identity. With First Orion - enterprises, hospitals, government entities, non-profits, last-mile logistics, banks and more can now deliver critical communications and have their calls answered.

Processing over 90 billion calls annually, First Orion powers communication transparency solutions for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, Virgin Mobile and Sprint Prepaid mobile networks along with PrivacyStar and other mobile apps.

Established in 2008 and led by Charles Morgan (former Founder & CEO of Acxiom), First Orion is headquartered in North Little Rock, Arkansas, has offices in Seattle, London, and Dubai, and employs nearly 250 people globally.

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