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The Chatbot of Dubai’s Roads and Transport Authority (RTA), branded as ‘Mahboub’ has won a prestigious award from the top American and global technology giant IBM, for using leading artificial intelligence (AI) technology applications.
Abdul Aziz Al Falahi, CEO of RTA’s Corporate Technology Support Services Sector, was thrilled with RTA winning this award from a reputed global technology firm as big as IBM.
“Obtaining this award is a testament to Mahboub’s rich information, quality services, and immediate response to customer queries. Comprising 90 interactive inquiry services, RTA’s chatbot ranks the biggest virtual personal assistants in the region.
The app provides clients with information and interactive services enabling them to plan their journeys, pay fines and book taxis. It responds to customer queries about RTA’s services without human intervention. About 150 thousand conversations have been made through the system since launched in May, thus it cuts the number of calls made to the Call Centre (8009090).
“In case of any difficulty in communicating with a client, due to language issues on the part of the client, the system automatically transfers the client to a customer service agent. Thus, it contributes to realising several of RTA's strategic goals such as Smart Dubai, People Happiness and Advance RTA.
“Mahboub is getting more popular, thanks to its bilingual (Arabic/English) feature. It is available via RTA’s website (www.rta.ae) and has recently been launhed via WhatsApp and RTA Dubai App.
“RTA uses AI technology in several services such as machine learning in analysing big data, and the AI-driven emergency response system at the Enterprise Command and Control Centre. The smart technology also features in users’ happiness index and other uses ranking RTA amongst the top technologically advanced government entities in the UAE and beyond,” concluded Al Falahi.
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