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Dubai Electricity and Water Authority (DEWA) has organised the second France-DEWA Business Forum, in collaboration with the French Business Council in Dubai and the Northern Emirates and Business France. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, welcomed French participants, headed by HE Ludovic Pouille, Ambassador of the France to the UAE; Raja Rabia, Consul General of France to Dubai, Geoffroy Bunetel, President of the French Business Council in Dubai and the Northern Emirates; representatives of French companies in the UAE, and senior DEWA officials.
“I am pleased to welcome you to the second France-DEWA Forum organised by Dubai Electricity and Water Authority (DEWA) with the French Business Council of Dubai and the Northern Emirates and Business France, at the DEWA Sustainable Building with the theme of “Future of Energy & Innovation”. This forum aims to strengthen cooperation with French institutions and companies and exchange experiences and best practices. We work to achieve the directives of our wise leadership represented by His Highness Sheikh Khalifa bin Zayed Al-Nahyan, President of the UAE and His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make the UAE the world’s leading nation. Our leadership has established strong historical ties between our two nations based on peace, dialogue, cooperation, and openness, and the UAE and France are keen to support and consolidate these relations for their mutual benefit. French companies and the French investors in the UAE play an important role in strengthening the bonds of friendship and human and social relations, which positively reflects the economic, trade cooperation between the two countries, and achieves common interests” said Al Tayer in his welcoming note.
In his welcome speech, Al Tayer emphasised the importance of strengthening cooperation and French companies contributing to electricity and water projects in Dubai and the UAE as well as their forming strategic partnerships with DEWA, especially in generation, transmission, distribution, renewable energy, energy efficiency, digital transformation, and automation.
Al Tayer talked about DEWA’s key projects, initiatives, and programmes to achieve the vision of the wise leadership of HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, and HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. DEWA’s strategy is aligned with the UAE Centennial 2071, the UAE Vision 2021, and the Dubai Plan 2021 to ensure a sustainable, happy future and support the UAE to be number one in all areas. He also explained DEWA’s efforts to achieve its vision to become a globally leading sustainable innovative corporation.
Al Tayer confirmed that DEWA has an installed capacity of 11,100 megawatts (MW) of electricity and 470 Million Imperial Gallons (MIG) of water per day, adding that DEWA’s expertise and experience in anticipating and creating the future of energy by innovating a future model for utilities in the production, transmission, and distribution of electricity and water. HE noted that DEWA provides services to over 900,000 customers and has investments valued at more than AED86 billion over the next five years to meet the increasing demand for electricity and water in Dubai.
Al Tayer also spoke about benchmarking, where DEWA succeeded in establishing a culture of innovation among all its departments and sectors, contributing to its winning more than 190 prestigious local and international awards over the past four years, including the International Award for Excellence from the European Foundation for Quality Management (EFQM), becoming the first organisation outside Europe to receive this prestigious award, and the first organisation in the history of the award to obtain it from its first nomination. The UAE, represented by DEWA, maintained its first global ranking, for the second consecutive year, with scores of 100% in all Getting Electricity indicators in the World Bank’s Doing Business 2019 report that measures the ease of doing business in 190 economies around the world. DEWA also achieved competitive results in its global benchmarking, surpassing major European and American utilities in efficiency and reliability. DEWA reduced its losses from electricity transmission and distribution networks to 3.3% compared to 6–7% in the US and Europe. Additionally, DEWA achieved the lowest customer minutes lost per year (CML) in the world of 2.39 CML, compared to 15 minutes in Europe. Al Tayer also added that DEWA managed to decrease water network losses from 42% in 1988 to 6.5% in 2018, compared to 15% in North America, which is one of the best results in the world. DEWA continues its efforts to upgrade Dubai’s entire water network by replacing old connections and meters with new ones, and developing the transmission and distribution networks as per the highest international standards. The smart adoption rate of DEWA’s services reached 93% by the end of Q1 2019, and in 2018, the customer happiness rate reached 95% in 2018.
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