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Dubai Electricity and Water Authority (DEWA) has signed a memorandum of understanding (MoU) with the Dubai Department of Economic Development (Dubai Economy) to support members of Dubai SME-the DED agency mandated to develop the small and medium enterprise (SME) sector; by marketing their offers, services, and products through DEWA Store, the first-of-its-kind smart app among government entities in the UAE serving DEWA’s customers and employees. This comes as part of DEWA's ongoing efforts to cooperate, strengthen, develop and integrate its strategic partnerships with government organisations in Dubai, as well as provide value-added services to facilitate customers’ lives and contribute to transforming Dubai into the smartest and happiest city in the world.
The MoU was signed by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, and HE Sami Al Qamzi, Director General of Dubai Department of Economic Development, in the presence of representatives from both sides.
“In line with the vision and directives of our wise leadership to improve government services, DEWA's role is not just limited to providing electricity and water services according to the highest standards of availability, quality, efficiency, and reliability, but also to play a role as a socially-responsible government organisation that contributes to enhancing society’s happiness. Through this fruitful collaboration with DED, we seek to further the growth of Dubai's economy and fulfil our corporate social responsibility towards youth SME entrepreneurs by opening new horizons that allow them to promote their offers, services, and products to DEWA’s customers and employees through DEWA Store. 882,791 accounts were setup on DEWA Store by the end of December 2018,” said Al Tayer.
Al Tayer also stressed that DEWA Store provides exclusive offers and discounts to DEWA’s customers in cooperation with a number of public and private sector companies. The store contributes to strengthening DEWA’s position in individual and family lives in Dubai through its continuous effort to meet their needs, exceed their expectations, and achieve their happiness. The store encourages customers to use its smart app as it provides all of DEWA’s services anytime, anywhere, and without the need to visit any customer centre, as well as provide customers with a seamless and unified experience.
“We are delighted to sign this partnership with DEWA as it underlines the commitment of government entities in Dubai to supporting the Dubai SME2021 Plan. The DEWA Store is an innovative and ideal channel to promote SME capacity, thus encouraging entrepreneurial competitiveness in Dubai and across the UAE,” commented Al Qamzi.
Al Qamzi added that the partnership enables Dubai SME members to grow and expand locally and globally in a smooth and cost-effective manner. “The agreement reflects the Dubai SME policy of marketing and promoting the capabilities of members and optimise their customer outreach. We are confident that our local companies will be able to compete internationally with the level and quality of their services.”
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