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Dubai Electricity and Water Authority (DEWA) honoured 18 customers who submitted innovative ideas through Dubai Government's Unified Suggestions Portal. This is part of DEWA’s commitment to engaging with stakeholders in developing its services.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, commended the innovative customer ideas emphasising that Dubai Government's Unified Suggestions Portal demonstrates the commitment of the Government of Dubai to communicate with the public, listen to their suggestions and comments, and use these ideas in the development of government services. This helps Dubai become an international role model and confirms its leadership in delivering outstanding government services.
“At DEWA, we see customer comments as necessary tools for continuous development and improvement of our services and achieving the highest levels of quality and excellence in all of our work. This is part of our efforts to achieve the Dubai Plan 2021 for the Government of Dubaito be a pioneering and excellent government that is proactive and creative in meeting the needs of individuals and society as a whole. This also supports DEWA’s vision to become a globally leading sustainable corporation. We listen to the ideas, opinions, and comments of stakeholders including customers, partners, and society members, in order to translate them into services and initiatives that meet their needs and exceed their expectations and make them happier,” said Al Tayer.
"DEWA is committed to making use of the innovative ideas it receives across its various platforms. The top management realises the importance of stakeholder engagement in ongoing development and improvement, raising the level of happiness about government services and ensuring the best results. These innovative ideas from our customers emphasise their willingness to be part of the development process in DEWA’s work area, especially in clean and renewable energy and innovation,” said Marwan Bin Haidar, Executive Vice President of Innovation and the Future at DEWA.
The customers were given valuable prizes, including monetary awards, vouchers and exclusive discounts from a number of DEWA's partners in DEWA Store, which offers exclusive discounts to DEWA’s customers through its smart app.
Companies that offered prizes to customers include Emaar Group, which presented exclusive offers for KidZania, Dubai Aquarium, Ski Dubai, Dig it, and VR Park. They also received exclusive offers from Carrefour, Dubai Outlet Mall, Union Insurance, Al Tadawi Medical Centre, Versailles Dental Clinic, Fitness 360, Gold's Gym, and Melt Café.
Customers can submit suggestions and ideas related to DEWA through Dubai Government's Unified Suggestions Portal ( https://esuggest.dubai.gov.ae ). A specialised committee at DEWA reviews them, deciding whether to implement them, refer to other government entities or internal departments for further consideration.
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