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Dubai Electricity and Water Authority (DEWA) launched phase two of the SAP Governance, Risk, and Compliance system. This includes Asset Control, Process Control, and Risk Management. This phase focuses on managing access-related risks, roles, and business process controls.
The second phase started during Q1 of 2016, with the deployment of Access Control and Process Control. Access Control manages access to SAP systems by automating Compliant User Provisioning, Process Control effectively manages controls, and Risk Management ensures effective management of corporate risks.
“DEWA adopts and provides the latest smart services and solutions to achieve the Smart Dubai initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, to transform Dubai into the smartest city in the world. We have transformed all our services into smart services less than a year after the Smart Dubai initiative was launched. DEWA has a clear strategy to keep up with the latest smart technologies and developments. This supports our vision to become a sustainable innovative world-class utility,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“DEWA is the first organisation in the Middle East to apply SAP 10.1 for risk management. DEWA adopts the best ISO31000-certified international practices, and the latest integrated management systems in enterprise risk management. These are closely linked with DEWA’s planning and strategic direction. Our objective in the transition to become the smartest city in the world, to achieve the happiness of society and provide instant and seamless smart services anytime, anywhere. This also contributes to the goals of the UAE Vision 2021, to make the UAE one of the best countries in the world by 2021, and the Dubai Plan 2021 to make Dubai a smart, integrated, and connected city that is sustainable with its resources,” added Al Tayer.
DEWA won the Commitment to Learning and Development award at the Global Risk Awards 2015, which is managed by The Institute of Risk Management (IRM) in the UK. The award recognised DEWA’s achievements in risk management and identification, and adopting global best practices. DEWA was the first organisation in the Middle East and Africa to win this prestigious award.
DEWA has developed its processes and functions through several programmes, most notably SAP. Its first phase was launched in October 2009, with services such as invoicing, and customer relationship management. The second phase was launched in 2012 and applied to major projects. Examples include Barq for new connections and handling complaints, Mawad for procurement and stores, Darahim for finance and accounts, Kawader for human resources, and Hawkamah for governance, risks, and compliance.
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