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Dubai Electricity and Water Authority (DEWA) completed its smart transformation less than a year after the Smart Dubai initiative was announced by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The initiative contributes to achieving a significant improvement to the services provided to customers, and transforming Dubai into the smartest city in the world. The initiative enables the management of the city’s utilities and services using smart and connected services.
Smart Initiatives
•Shams Dubai: This initiative encourages building owners to install photovoltaic panels to generate electricity, and connect them to DEWA’s grid. The electricity is used on site and the surplus is exported to DEWA’s network. The initiative enables customers to contribute to diversifying the energy mix and support the green economy and sustainable development of Dubai, in line with the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
•Smart Applications via Smart Meters and Grids
The transition towards using smarter electricity and water systems provides additional services to customers. They can track their electricity and water consumption using their smart phones or computers. Smart systems also enable customers to control their usage and save energy.
•The Green Charger (infrastructure and electric vehicle charging stations)
This initiative builds the infrastructure and electric vehicle charging stations across Dubai, to encourage the public to use electric vehicles and contribute to protecting the environment. By launching this initiative, DEWA further enhances Dubai’s leadership as a pioneer in sustainability.
DEWA’s smart app
DEWA’s smart app provides its customers with a unified and seamless experience when using it. The app is both efficient and easy-to-use, and combines many features, which enriches the user experience. The app introduces a new and innovative way of displaying the services by providing a single integrated package that provides all the services and features that the user needs on the homepage.
As soon as users open the homepage of their accounts, they find many services, including bills, charts, and usage comparison. The updated app gives customers the option to add other accounts to their main account, so that they can manage more than one account at the same time. They can add photos for each account to identify them instead of memorising account numbers.
DEWA’s revamped website
DEWA has revamped its website, to provide comprehensive services that meet the requirements of everyday life: services that are easy, integrated, and efficient; providing easy browsing and online access to services.
The revamped website offers special services for each category of customers. It was restructured according to a comprehensive study to meet customer needs, enhance customer services, and improve quality of service. All services have been divided into more specific categories, according to customer requirements, to facilitate and speed up surfing and navigation.
The website layout is clearer and more transparent in terms of displaying the needed steps. The design is unified and compatible with all smart devices and phones. DEWA has given priority to customer experience when it revamped its website. The move improves DEWA’s services to meet the requirements of its customers and make them happier.
The Rammas Initiative
As part of its commitment to being first in all its operations, DEWA has launched its latest service that uses artificial intelligence (AI). DEWA is one of the leading organisations to use this technology, which underlines its adoption of technological innovations as a key method across all its processes. The Rammas AI service acts as a virtual employee that is available round the clock on the smart app to reply to customers’ enquiries.
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