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Dubai Electricity and Water Authority (DEWA) has launched its Always Stay Connected campaign, to increase customer awareness about what to do to continue enjoying its highly-efficient services.
As part of the campaign, DEWA provides its customers with simple recommendations and steps, to continue receiving sustainable and uninterrupted services. This includes updating personal details via DEWA’s Smart App or website to receive the Green Bill and SMS services, and due payments notifications. Customers should go through their Green Bill for a better understanding as it has important details, and also monitor their consumption while checking for any potential water leaks if they think their consumption is unnecessarily high.
DEWA provides different options to facilitate bill payment, enabling customers to save time and effort. Customers are able to make payments through DEWA website, DEWA Smart App, DEWA Customer Happiness Centres, payment machines at EPPCO, ENOC and Etisalat, Emirates Post Offices, direct debit through banks, as well as a variety of other payment channels.
Customers are required not to overload their existing supply. Thus, if a customer is going to build any temporary tent or extension for any occasion, he must attain prior approval from DEWA to ensure the power supply is not disrupted. Also, DEWA provides customers with the electricity supply exclusively, and it is not allowed for customers to sub-let or redirect their electricity to other premises without prior approval from DEWA.
“DEWA provides world-class services, and adopts the world’s best practices, to make people happy, achieving the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, that all government policies, programmes, and services contribute to building a positive and happy community, and that the government job is to create the proper environment ensuring the happiness of employees, individuals and families. This supports the UAE Vision 2021 to promote sustainable development and the welfare of citizens and residents. DEWA also strives to meet customer needs by working on innovative ways to elevate its service levels according the highest standards of efficiency and reliability,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“DEWA also applies the world’s latest technologies in its Customer Happiness Centres, and provides 24/7 emergency services to meet all stakeholders’ needs. DEWA adopts the latest technology-driven services, to achieve the best results in smart services ensuring customers’ happiness. This supports Dubai’s vision to enhance the quality and speed of services across all government departments. DEWA urges customers to seek the help of specialised certified technical companies to conduct regular maintenance, especially with respect to the internal electrical connections.” added Al Tayer.
“DEWA seizes no efforts to achieve customers’ happiness, while providing them with a friendly and caring environment. To do so, we are keen on providing our customers with the best services, and enhancing our abilities to continuously improve the services we provide. Through our Always Stay Connected campaign, we aim to increase our customers’ awareness to follow such simple recommendations so that they can enjoy our sustainable uninterrupted services,” said Abdullah Al Hajri, Executive Vice President of Customer Happiness at DEWA.
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