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Emirates Central Cooling Systems Corporation (Empower)said it has recorded a remarkable growth in the number of customers from different parts of Dubai to obtain company’s high-quality environmentally-friendly district cooling services. During the first nine months of this year,Empowerhas witnessed a growth of 49% in the number of new registered individuals and companies, compared to the same period last year. Company states that new customers from government and private sectors registered and opened special accounts directly through company's electronic registration windows that enabled them to complete all their transactions at any time and from anywhere.
The growth in registration coincides with the continuous development that Empower is witnessing in its digital leadership as the first district cooling services providerin the UAE and the region to launch electronic registration, making a new achievement in its contribution to the ‘Dubai Paperless Strategy’. The digital platform for registration also raising the happiness levelsof company’s individual customers, tenants, owners and real estate developers, by saving their time, effort and cost as they are no more required to visit personally to company's headquarters or its customer service centers, as a pre-condition for registering a project or real estate unit in Empower's cooling services.
Ahmad bin Shafar, CEO of Empower, expects a significant rise in the number of registrationsduring the fourth quarter as wellfrom customers, especially from owners and users of commercial and multi-use properties that are witnessing a business booming after thepandemic challenges.
Bin Shafar also indicated that the noticeable improvement in the UAE market would open up many deals and new expansion projects for the company that will cover various emirates by the end of this year.
"We are always keen to provide services characterized by ease and quality, and in line with national strategies, and the continuous technological progress witnessed by Dubai Emirate; in order to achieve customer satisfaction and happiness,” He added.
Empower pointed out that the registration process on its website is easy and simple and can be completed in a few steps. Customers can access its website at www.empower.ae, click on the e-services icon, and then choose the electronic registration from the drop-down list. A step-by-step guideline video which is available in the website helps customers to perform the e-registration.
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