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Dubai’s Roads and Transport Authority (RTA) announced that the Smart Services Centre affiliated to the Customers Happiness Centre at Umm Al Ramool attracted 8500 clients since it opened two months ago.
“The Smart Centre has processed 8500 transactions since it opened two months ago. It is the first 24/7 unmanned smart centre in Dubai Government,” said Ahmed Mahboub RTA’s Executive Director of Customers Service.
The Centre offers services including traffic fines’ inquiries and payments, vehicle licensing, renewal of vehicle registration, replacement of lost/damaged vehicle registration card, renewal of a driving license, replacement of lost/damaged driver license, and seasonal parking cards. Services on offer also include the issuance of certificates of vehicle ownership, insurance refund, driver experience, non-ownership of vehicle and clearance certificate. These services can be availed through two self-service kiosk machines in the Centre.
Applications for seasonal parking cards topped the list as they accounted for (26%) of the total transactions, followed by renewal of driver’s license (25%), renewal of vehicle registration (21%), and the remainder was share by other services.
“The Smart Centre also has a teller machine enabling clients to use their e-purses with the RTA, and a computer corner enabling corporate clients to submit transactions to RTA in addition to a vending machine for snacks and beverages. Such services contribute to customers’ satisfaction, and nurture an ideal environment for government services,” added Mahboub.
RTA is planning to open two other smart centres this year end. It will also fit these centres with tablets for clients to submit their suggestions and complaints. The self-service kiosks will be upped from 15 to 20 by the end of the year as part of RTA’s efforts to enhance People’s Happiness.
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