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Dubai Islamic Bank (DIB), the largest Islamic bank in the UAE, has won two awards, ‘Best Branches’ and ‘Best Customer Experience Measurement’ at the annual Service Olympian Awards.
Held at Emirates Towers Hotel on Monday 5th February, the Service Olympian Awards celebrated regional organizations’ commitment to delivering excellent customer service and to ensuring optimal employee engagement across the board. Both these assessments are conducted by the International Customer Service Institute, a global organization dedicated to establishing the highest standards in service quality worldwide.
Sanjay Malhotra, Chief of Consumer Banking at DIB said, “We are delighted to receive these respected awards as a testament of our ongoing focus on customer service. For the second year in a row, we have been recognized by the Service Olympian Awards for our commitment to the field of customer service. Our ‘Customer First’ bank wide initiative is a core pillar of the Bank’s business strategy and becomes more relevant as we continue to adapt to the evolving needs of our customers. At DIB, we stand firm in our approach of combining local tradition and heritage with personal service and innovation to deliver the best possible solutions.”
As 2018 begins on a positive note for DIB, the Bank was recognized as the ‘Fastest Growing Bank in the UAE’ at the International Finance Magazine Awards. Dubai Islamic Bank is well-positioned today to continue building on its efforts of delivering outstanding customer service, and aligning these programs to its overall growth strategy in the UAE and beyond.
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