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The ceremony, which was held in RTA’s Auditorium, was attended by several CEOs and Directors of the RTA as well as representatives of the winning organizations, and scores of RTA employees.
Al Tayer was pleased with the successful events of the 4th Customers Happiness Week, held at Dubai Mall. The event witnessed the launch of RTA’s Happiness Strategy comprising 12 themes; six at the community level, and the other six at the individual level.
“The RTA is keen on enhancing communication with customers, and briefed them about its services & projects, and the keen attention made to heed to their observations and suggestions through direct or indirect communication channels using a variety of mass media, be it electronic, smart or others,” said Al Tayer. “The RTA is also keen on broadening the scope of its service offering to individuals wherever they are such as shopping centers. An exhibition marking the 4th edition of the Award is held in Dubai Mall, a popular destination for citizens, residents and tourists. During the event, officials will showcase key RTA services to the public, particularly smart services which enable customers to process their transactions via mobile phones and tablets PCs, thus sparing them the hassles of visiting customers service centers,” elaborated Al Tayer
Felicitation of Winners
Al Tayer honored institutions, companies and individuals winning various categories of ‘Tastahal’ Award, where Emirates Driving Institute clinched the first position as the Best Provider of Drivers Training & Licensing Services, while Al Mumaiyaz Center won the first place as the Best Provider of Vehicles Testing & Licensing Services. Winners of this category are judged on certain customer service criteria including customer satisfaction rating, average waiting time, and the service response time.
Al Tayer also felicitated the best two agencies in offering customers’ service and e-services; along with the best two support service departments. He also honoured the winners of the feasible suggestions award, and Madinati initiative. In this regard the Dubai Taxi Corporation won the Best Customer Service Provider Award which was collected by Dr. Yousef Al Ali CEO of DTC. The Traffic and Roads Agency won the Best Provider of e-Services Award, which was accepted by Engineer Maitha bin Adai, CEO of the Agency. The Human Resources and Development Department won the Best Support Department Award; and Drivers Training and Qualification Department bagged the Best Service Provider Award. Al Barsha Center won the Best Customer Service Award in the Large Centers Category, while Al Tawar Center won the Best Customer Service Award in the Small Centers Category.
Winners of individual awards included winners of the feasible suggestions category namely Khaled Al Maasam and Maryam Abdullah, as well as winners of Madinati initiative award, namely Naji Abdullah Naji, Ahmed Abdullah Naji, Ismail Juma, Mansour Al Mansouri, Yasir Amin Saleh, Ayoub Saleh, Mahmoud Musa, Prendar Kumar, Jihad Al Hattab, Islam Abdul Majeed, Mohammed Abu Faidh, Mohammed Abdul Hadi, Faisal Sofi, Waleed Mustafa, Munir Qayed Zain, Abdul Wahid Dakir, Rida Farghali, Omar Siddiq, and Anwar Mohsen Al Jabri.
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