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The Roads and Transport Authority (RTA) announced the introduction of a new appointment system whereby companies having fleets of 1000 vehicles or more are offered the convenience of booking appointments for technical testing of their vehicles during peak hours (from 10 am to 5 pm). The move is part of RTA’s efforts to ease the thronging of service centers, and maximize customers’ satisfaction by expediting the processing of their transactions.
“Service providers had been notified to gear up service centers for the implementation of the new appointment system to serve companies with fleets of 1000 vehicles or more. Technical testing of vehicles of these companies can only be made through pre-booked appointments, especially during the peak time from 10 am to 5 pm,” said Ahmed Hashim Bahrozyan, CEO of RTA’s Licensing Agency.
“Our aim is to gradually step up the share of pre-booked appointments to as much as 80% of the allocated testing time by 2020. The process is bound to ease congestions and accelerate the processing of transactions at centers of appointed service providers namely, Tasjeel Al Gusais, Tasjeel Al Barsha, Wasel Nad Al Hamar, Wasel Al Jaddaf, Tamam Al Ghandi, Quick and Cars,” added Bahrozyan.
“We have met with the concerned personnel of service providers and urged them to explain the features & benefits of the system, equip their centers to cope with the requirements of the new appointments system, erect signs directing clients to the testing bays of the new service, train receptionists on the new system, and activate the CIS system to broadcast text messages to customers reminding them of their booked appointments. The new system would shortly include companies with fleets of less than 1000 vehicles,” he noted.
“The new appointments system, which is offered as an optional service to individuals, is tailor-made to serve the needs of technical testing service requesters as it saves the time & effort needed to process transactions. The process is bound to increase customers’ satisfaction rating; which is a strategic objective of RTA,” concluded Bahrozyan.
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