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The Roads and Transport Authority (RTA) in Dubai announced the deployment of more self-service machines, branded as Nafethati. The move brings the total number to 17 of these machines, which have so far processed 60,869 transactions. The move is part of RTA’s continuous efforts to realize its third strategic goal (People Happiness), rendering it a reality perceived by clients in terms of streamlined daily transactions. It goes with response to the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to engage government entities in achieving people’s happiness around-the-clock.
“We have developed a plan for improving our services via Nafethati, as we have noticed a growing number of people switching to these machines coupled with a rising customer’s satisfaction rating with transactions processed through them as they save much of their time and effort. We have accordingly opted to add and activate more machines to bring the total number to 17 machines in operation at variable timings as follows: at the RTA Head Office from 07:30 am to 03.00 pm, while at customer service centers at Umm Al Romool, JBR, Al Manar, Tasjeel Al Barsha, Quick, Al Qusais, Amman Street, Industrial Area 3, Tasjeel Al Qusais, Al Karama and Al Tawar Center, the machines will operate around-the-clock. In other centers, self-service machines will operate according to the approved business hours. Recently two services were added to these self-service systems: driving license renewal (currently available at the machines in RTA Head Office only), and the renewal of seasonal parking cards, over and above the existing services namely: renewal of vehicle registration, inquiry & payment of fine, printing vehicle certificate, document receiving channel, issuing of vehicle registration card, and issuance of vehicle registration card instead of damaged/lost one,” said Ahmed Mahboub, Director of RTA’s Customers Service, Corporate Administrative Support Services Sector.
“From the time the service was launched in 2013 up to last April, about 60,869 transactions were processed through these machines comprising vehicles registration (3136 transactions), seasonal parking cards (5774 transactions), payment and inquiry about fines (1042 transactions), and driver licenses (240 transactions).
“The RTA is assessing tenders for strategic investment partnerships with the aim of deploying more Nafethati systems and the addition of more services. a plan has been charted out for offering payment options other than credit cards, which is currently in use, such as using NFC technology activated in smart phones, NOL cards and the e-purse.
“Nafethati is the first system of its kind across Dubai Government that uses the database of the identity card to verify the identity of the customer. It facilitates the processing of transactions without obliging the client to personally report to front-end staffs. The machine is also fitted with a camera and a phone to offer instant help to customers enabling audio-visual communication in case the customer experiences any procedural or technical glitch,” added Mahboub.
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