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The Roads and Transport Authority (RTA) has confirmed the full gradual electronic transition of four drivers licensing services and has ceased offering them through front-end employees. The step is part of RTA’s endeavours to save the time & effort of customers, and enable them processes their transactions without requiring visiting RTA’s Head Office or even customers’ happiness centers. Such services can only be processed via RTA App, Drivers & Vehicles App, Self-Service Machines (Smart Kiosk), website (www.rta.ae), Call Center (8009090) or the approved testing centers.
Ahmed Bahrozyan, CEO of RTA’s Licensing Agency, RTA explained, “The four services to be processed through the mentioned channels are renewing driving licenses for those under 21 (starting from October 16th 2016), issuing driving licenses in replacement of lost or damaged ones (starting from October 30th 2016), issuing driver experience certificate (starting from November 13th 2016), and renewing driving license for those over 21 (starting November 27th 2016).
“These services used to be delivered via e-channels, smart apps as well as front-end employees, but, our initiative is intended to bring added convenience and happiness to customers in implementation of our first & third strategic goals: Smart Dubai, and People Happiness. The automation of our services is an ongoing process, especially as our government ranks customers satisfaction as a top priority, and all RTA’s initiatives are based on the objectives outlined by the Dubai Government,” added Bahrozyan.
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