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The Roads and Transport Authority (RTA) announced the introduction of a bundle of vital services at Al Barsha Customer Happiness Center. The move is part of RTA’s efforts to maximize the benefits from all service centers, and step up the efficiency of these centers in offering handy services, saving customers time & effort and realizing RTA’s third strategic goal “People Happiness.”
“The services of Customer Happiness Center at Al Barsha now include: permits for mobile ads on vehicles & motorcycles of the applicant, recharging Salik balance, permits for transporting heavyweight materials, and parking permits for disabled above 60,” said Ahmed Mahboub, Director of Customer Service, Corporate Administrative Support Services Sector, RTA.
“The Center would also offer booking of parking spaces for certain entities as specified in the law such as hotels, hospitals, ambulance vehicles, banks and imams of mosques, in addition to booking pavements for exhibiting commercial goods. Services offered also include parking permit Type V paid for a single parking space for villa visitors offered to citizens only, parking permit Type R enabling residents of the district, both Emiratis & residents, to park their vehicles free of charge at night, and the paid parking permit Type L for citizens at Al Mankhool only. The Center also offers accidents service system to identify the cost of damages inflicted on RTA’s properties arising from accidents, and the issuance of clearance certificates to the parties blamed for the accident,” added Mahboub.
“Through fitting Al Barsha Happiness Center with these services, the RTA seeks to keep pace with the urban expansion in Dubai, which warrants upgrading the service offering of RTA’s centers dotting all parts of Dubai including Al Barsha. The move is part of RTA’s efforts to raise customer’s satisfaction and make them happier through saving their time & effort while availing our services at these centers. The enhancement of Customer’s Happiness Centers follows a series of questionnaires, surveys and brainstorming sessions held by the Department towards assessing customer’s needs. Accordingly, a strategy is developed to realize customer’s ambitions and fulfill the third strategic goal (People Happiness),” he added.
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