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RTA’s Public Transport Agency has added a new feature to the Booking & Dispatch System of taxis in Dubai. Accordingly, the customer can register multiple addresses, instead of one, in the Booking & Dispatch System. The step underlines the keenness of RTA and affiliated agencies to use the latest technologies in delivering a raft of sophisticated services at the highest global standards prevailing in advanced countries. The move stems out of RTA’s efforts to deliver streamlined, quick and transparent services to all community segments in a bid to boost the excellence and happiness drive of this sector.
“The multiple addresses feature has been added to the interactive voice response system (IVR) whereby each customer can enter up to three addresses (home, office, others) in the system. Customers can then communicate through the IVR system and easily select one of the three registered addresses to complete a booking without speaking to the service staff. The new feature offers clients, especially taxi riders, more flexibility in availing the taxi service,” said Abdullah Al Mahri, Director of Transport Activities Monitoring, Public Transport Agency of RTA.
“The taxi sector is experiencing a growing demand fueled by the current urbanization drive in Dubai city; which is continuously shaping into a prominent destination for business leaders and investors from all parts of the globe. Such developments warrant increasing the efficiency of the fleet through adding additional features to the system enabling speedy processing of requests through using technology-aided processes,” explained Al Mahri.
The Booking & Dispatch Center of taxis in Dubai is responsible for executing taxi booking requests received from taxi riders comprising various community members such as citizens, residents, visitors, and tourists. The Center offers quick & smooth services, and the average time of dispatching a vehicle to the customer has reached 14.3 minutes and the response time to the incoming call has become 29 seconds only.
It is noteworthy that the telephone number designated for the Booking & Dispatch Center of taxis is 04-2080808.
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