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HE Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of Roads & Transport Authority (RTA) has honoured the winning individuals and institutions in Tastahel Award. The felicitation ceremony comes in conjunction with the Happiness Week organized by the RTA for the fifth year running, in appreciation of the role played by institutions and individuals in upgrading services on offer by the RTA to its clientele.
Present at the recognition ceremony were several RTA’s CEOs and directors as well as representatives of winning institutions and scores of RTA’s employees.
HE Mattar Al Tayer, was delighted with the Customers Happiness Week, hailing the ‘Happiness Trip’ event sponsored by the RTA and organized by the National Program for Happiness and Positivity. This one-day event was held on the shores of Dubai Water Canal in celebration of the International Day of Happiness, where the RTA, out of its social responsibility towards community events, provided facilities that boosted the event.
“The RTA has included People’s Happiness within its strategic goals in line with the National Agenda of Happiness and the Dubai’s Strategic Plan 2020. The RTA has also launched the Happiness Strategy, the first of its kind in Dubai, and has recently approved People’s Happiness Charter out of its keenness to ensure happiness to people,” noted Al Tayer.
“The RTA is keen to promote communication with customers and inform them about the RTA services a project, and heed to their observations and suggestions. The civic body has opened various channels to establish communication with the public be it direct or via other electronic & smart means,” added Al Tayer.
Winners honored
HE Mattar Al Tayer honoured the winning institutions & companies as well as individuals where the Emirates Driving Institute won the first place as the best company in offering driver training and licensing services. Tasjeel Center ranked first as the best company in vehicles inspection and registration. The winning institutions were selected basing on several criteria including customer satisfaction, waiting time, and service processing time.
HE Mattar Al Tayer also honored the best institutions, departments and centers in offering customers service and e-services, along with the best two support & service departments. The Public Transport Agency won the Best Customer Service Award, while Planning & Business Development Department at the Public Transport Agency won the first place as the Best Department in Customer Service, leaving the second place to Drivers Training & Qualification Department at the Licensing Agency. The Finance Department scooped the Best Customer Service Support Award whereas the Public Transport Agency won the first place as the Best Customer Service Team, with the Roads and Traffic Agency as a runner up. The Public Buses service was named the best in improving Electronic Transformation Service. Al Barsha Customer Happiness Center was awarded the Best Customer Happiness Center at the major centers level, while Al Twar Customer Happiness Center was named as the best happiness center at the minor centers level. Salik Call Center won the Best Call Center Award, with Hussein Al Balooshi receiving the best customer service supervisor award, followed by Asil Bitar in second place.
The awarding ceremony included honorees from the franchise companies as part of the Taxi Excellence Annual Award organized annually by RTA to select the best drivers and franchise companies. Cars Taxi won the Golden Award as the best franchise company, Dubai Taxi Corporation came second by winning the Silver Award and Arabia Taxi came third by winning the bronze award. RTA also honored (50) taxi drivers from the franchise companies operating in Dubai.
Winners of Madinati Initiative included Naji Abdullah Naji, Atef Mohammed Abdul Rahman, Madthar Humaid, Tambal Abdul Hamid, Yasir Amin Saleh Al Jammal, Ahmad Abdullah Naji, Mansur Obeid Al Mansouri, Sayyid Banna, Abdullah Awad Al Amri, Ayoub Saleh, Azhar Dilshad, Abdullah Ibrahim Mallahi, Muhammad Jawad, Islam Abdul Majid, Deeg Vijay, Mahmoud Mousi, Kashif Saeed, Manish Kumar, Jihad Al Hattab and Mustafa Ismail.
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