|
During its 75th Session coinciding with the Happiness Week (19-23 March 2017), the Customers Service Council, Roads and Transport Authority (RTA) in Dubai, has met with a panel of beneficiaries of RTA services during the (Happiness Week). The session reiterated the keenness of all RTA’s agencies & sectors to achieve excellence in serving customers spanning all spectrums of the community, be it citizens, residents, tourists or visitors of Dubai and the UAE in an effort maximize their satisfaction & happiness.
Attendees of the session, which was held in RTA Head Office, included Mohammed Obaid Al Mulla, Member of the Board of Executive Directors cum Chair of Customers Service Council; Abdullah Al Madani, CEO of Corporate Technology Support Services Sector; and Ahmed Bahrozyan, CEO of Licensing Agency. Attendants also included Ahmed Mahboub, Executive Director of Customers Service & Deputy Chair of Customers Council in addition to a bunch of directors in various sectors & agencies of the RTA, and a host of beneficiaries of RTA’s services.
Al Mulla highlighted the importance of communicating with RTA customers in sharing views and receiving suggestions for the benefit of all community members. He noted that RTA’s services have become crucial to an array of community segments, besides serving the economic and business development of the UAE and Dubai across the board.
“The RTA stands ready to bring happiness to commuters of public transport means covering the metro, tram, public buses, marine transit modes as well as beneficiaries of a diverse cast of services designed for a broad spectrum of clients in Dubai,” he noted.
Al Mulla urged the public to benefit from the extensive offering of smart & e-services provided by the RTA in the fields of public transport, licensing, parking, NOCs, smart hourly car rental, Wojhati, and taxi booking among many other vital services for achieving customers satisfaction and people happiness. He added that such smart services would enhance the profile of Dubai as the smartest city in the world offering an enjoyable living for residents, visitors & tourists descending from all corners of the globe.
During the session, Abdullah Shehab, Deputy Director of Customers Service, RTA, made a presentation highlighting the classification of RTA’s services. He also narrated the communication channels, types of services, call center (8009090), local & international awards obtained by RTA’s Customers Service Department among other aspects of concern to customers and the means of making them happier.
The Council heeded to a number of suggestions, ideas and feedbacks from attending users of public transport means and beneficiaries of RTA services. Among ideas discussed was the spray of a specific perfume to give a pleasant scent in metro carriages to make riders feel happier. It was also suggested to utilize the metro screens for generating additional revenues by running commercials and offering NOL cards with a limited balance to the public in addition to other suggestions for upgrading RTA’s smart apps. The floor raised several observations and ideas relating to RTA’s portfolio of smart & e-services bundle.
Attendees voiced their satisfaction and pleasure over sharing ideas and suggestions with the Chairman and members of the Council. They praised the event for offering a partnership between the RTA and the public in a bid to broaden the scope of services of the RTA; which would enhance their satisfaction and happiness with these services.
|
New
