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The Roads and Transport Authority (RTA) in Dubai has embarked on the first stage of Smart e-Transition in processing deluxe vehicles registration permits for franchise firms. The move is part of RTA’s commitment to offer pioneering services in processing commercial permits of deluxe vehicles. Accordingly, the service time will drop from 10 steps to a single step to keep pace with the Smart City drive and realize RTA’s third strategic goal (People Happiness).
Nasir Al-Haj, Director of Commercial Transport Activities, Licensing Agency, RTA, elaborated the process: “The automation of vehicle permits services to the deluxe transport sector has been possible thanks to the e-link between the traffic file, processing of commercial permits, and the franchise contract, enabling the transformation of all paper attachments into e-attachments.”
“Through this technological advancement, the number of steps needed to obtain such a permit at the eight Customers’ Happiness Centers as well as the service providers appointed by the Licensing Agency, has been slashed from 10 steps to one step only. Accordingly, the number of documents required for obtaining the permit has dropped from 13 to one document, and the processing time has been cut from 90 minutes to less than five minutes. This translates into realizing customers’ happiness by saving their time & effort, besides responding to the requisites of the Smart City,” said Al-Haj
“This electronic transition is also viewed as an implementation of governance concepts through enhancing the corporate values such as fairness and transparency. These values are achievable thanks to a strict & neutral e-system applicable to all companies with no exceptions, besides reducing potential risks related to the accuracy of procedures and the collection of permit fees. Another phase of this e-transition is expected to be rolled out in June this year regarding the monthly operation fee and bank guarantees for vehicles.
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