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The Community Development Authority (CDA) praised the advanced services and strategic initiatives offered by the Roads and Transport Authority (RTA) to various community segments. Such efforts, according to the CDA, would raise the superb profile of Dubai as a global hub for investments and services in various financial, tourist, societal and commercial sectors among others.
To this effect, the CDA hosted RTA’s Customers Council gathering at Rashidiya in the presence of Mohammed Obaid Al Mulla, Member of the Board of Executive Directos and Chair of Customers Council at the RTA as well as Huraiz Al Murr, Chief Executive of the Community Development Sector at CDA, and Dr. Yousef Al Ali, CEO of Dubai Taxi Corporation. Also in attendance were Adel Shakri, Director of Transportation Systems at Public Transport Agency; Osama Alsafi, Director of Parking at Traffic & Roads Agency; and Ammar Al Buraiki, Director of Fleet Operations at Dubai Taxi Corporation. Members of Customers Council were also present in addition to representatives of RTA agencies & sectors, residents of Al Rashidiya and the Council’s regulars from other districts in Dubai.
“The senior management of the RTA ranks customers service at the top of its priorities and always seeks to use the best practices to improve the quality of such services beyond customers’ expectations. Such an objective can best be realized through effective communication with clients and reaching out to them at their domiciles,” said Al Mulla.
Al Mulla heeded to an array of suggestions, ideas and comments relating to some practices in public transport means as well as their infrastructures. He stressed the keenness of the RTA, including all agencies & sectors, on examining ideas, proposals and feedbacks of the public and implementing the most feasible ones. It also felicitates the owners of the best proposals and constructive ideas.
“The RTA always strives to make mass transit means the best choice for mobility in Dubai and puts strenuous efforts to spread the culture of public transport among residents of the Emirate. Such a drive is reflected in the advanced means of transport like the Dubai Metro, public buses, and marine transport along with the infrastructure required for operating them. In addition, the RTA has initiated other strategic services and initiatives such as the NOL Card, Toll Gates System (Salik), Wojhati (Journey Planner), e-services and other programs that play a key role in integrating public transit modes,” noted Al Mulla.
Al Mulla called upon attendees to take advantage of the superb package of smart services on offer to the public, be it citizens, residents, visitors or tourists in view of the huge benefits associated with such services. “These services are now readily accessible in a speedy manner from homes, or offices using computers or smart phones. The experience saves customers’ time and money compared to using private automobiles as well as the pains of travelling to service centers and fetching parking slots among other difficulties,” he added.
The Council will examine the suggestions of Al Rashidiya residents regarding maintenance of the entire internal roads of the neighbourhood. It will hold educative meetings with elderlies and the disabled in coordination with the CDA to explain the services & benefits offered to these two categories. It reported that seniors would be permitted to use the disabled’s parking or allocated with parking slots besides the disabled parking, especially in clinics, hospitals and markets, only if medical reports from the concerned parties proved that their cases warrant treating them at par with the disabled. It will also study deploying more buses and taxis in certain districts like Al Barsha South and Al Warqa 4, and allocate parking spaces for taxis and buses in these areas.
The Council asked the Customers Service Department to name an employee to coordinate with the CDA the handling of requests & inquiries of seniors, disabled and leaders of community councils. The Council is convinced that responding to the needs of these categories and offering them access to convenient services will bring happiness to them.
Al Mulla concluded by thanking the Community Development Authority for their cooperation with the Customer Council to meet with Rashidiya residents as well as regulars of RTA Customers Councils in other districts of Dubai to screen their needs and heed to their observations, suggestions and ideas. He paid tribute to the great efforts of the CDA to improve the social living of residents of Dubai residents through offering them vital services in this respect. He also commended CDA’s relentless efforts to build a vibrant & successful community capable of driving the prosperity of the UAE and Dubai in various fields.
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