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The Roads and Transport Authority (RTA) announced that it had received 6071 ideas and observations since the launch of the Mohammed Bin Rashid Smart Majlis. Inputs received comprise 4927 ideas and 1144 observations. RTA had signed-off 4901 ideas and 1140 observations.
“Since the formation of the team tasked to handle inputs incoming from MBR Smart Majlis in October 2015, the RTA has received 6071 ideas & observations comprising 4927 ideas and 1144 observations. Judging by the signing-off rate within ten working days set by the Dubai Executive Council, RTA’s signing-off rate has exceeded 100%. According to RTA’s internal signing-off rate of three working days, the closure rate recorded clocked 99% for ideas and 98% for observations. The team holds two meetings per week; one with the coordinators of the MBR Smart Majlis, and the other is an internal meeting,” said Ahmed Mahboub, Executive Director of Customer Service of RTA’s Corporate Administrative Support Services Sector.
The Mohammed Bin Rashid Smart Majlis offers a channel for supporting innovation through receiving and following up all ideas & observations received from the Majlis. One of the objectives of holding regular meetings of the team is to sort out ideas & observations unrelated to the RTA, refer them to other concerned parties, and obviously receive inputs relating to the RTA referred from other entities.
“The team is keen to ensure that ideas are unique i.e. have not been received before through RTA’s suggestion channels and that they do not fall within RTA’s future projects or had been examined in the past. The procedure will eliminate redundancy, and save the time & effort for looking into creative and new ideas. The team is also coordinating with RTA’s Innovation Team about viable ideas in support of innovation drive; a core component of RTA’s strategy. The team comprises representatives of all sectors, agencies, directors of CEO offices and the Manager of Customers Care Strategy at the RTA. The team is keen on signing-off cases within less than the specified timeline of 10 working days,” stated Mahboub.
“The RTA will study all creative ideas and improvement observations that have the potential of leveraging the services on offer to customers. It will spare no effort in communicating with clients, be it citizens, residents, tourists and visitors of Dubai to screen their needs and assess the feasibility of their ideas; which will be examined & refined afterwards to make them viable and capable of improving our services. The RTA is charting plans to realise current customer needs and go further to anticipate their expectations.
“The MBR Smart Majlis initiative has opened a window for receiving a whole host of ideas and improvement observations. We will give every attention to realise the objectives of the initiative; which will help us realise the goals of our government in improving government performance to bring it at par with the highest international standards of serving customers and making them happier,” concluded the Executive Director of Customers Service.
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