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Around 3,000 Emirati families have benefited from the services of Latifa Hospital’s Happiness Centre since its inception.
The Happiness Centre, which was launched in August 2016, aims to achieve customer satisfaction by simplifying a number of services and providing them at a one-stop destination.
The services include issuing electronically birth certificates, health cards and medical reports, as well as appointment registration and booking, pharmaceutical services and registration of newborns, in collaboration with the Directorate of Residency and Foreign Affairs.
Maryam AlSalman, Head of Customer Services, revealed that in 2016, 2,786 Emirati infants were born at Latifa Hospital, out of which, 919 were registered with the Directorate of Residency and Foreign Affairs through the Happiness Centre. Meanwhile, in 2017, 2,538 Emirati infants were born, out of which, 2,200 benefited from the centre’s services that included registration at the Directorate of Residency and Foreign Affairs, and passport issuance through the centre.
AlSalman said that the reason in this increase is due to the short waiting time to obtain the services as the average waiting time is seven minutes and serving time is 15 minutes.
The CEO of Latifa Hospital, Mona Tahlak, said that the centre, which has the capacity of 400 customers per day, is considered one of the most advanced facilities as it is being run by experienced staff that has been trained to deal with customers. She added that it is also equipped with the latest technology to complete the procedures in the fastest period possible.
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