His Excellency Mattar Mohammed Al Tayer, Director-General, Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), was delighted with RTA being announced second in the Dubai Government Customers Happiness Index 2019. 

“The result culminates RTA’s endeavours to deliver best-in-class services to customers with the aim of realising the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. It also reflects our response to the directives of His Highness Sheikh Hamdan bin Mohammed Al Maktoum, Dubai Crown Prince and Chairman of the Executive Council; and His Highness Sheikh Maktoum bin Mohammed Al Maktoum, Deputy Ruler of Dubai, to bring happiness to Dubai residents and visitors, and deliver services that surpass customers’ expectations,” said Al Tayer. 

“RTA delivers 15 main services comprising of 317 subsidiary services, and works towards continues improvement of each service, simplifying transactions, expediting the processing time, and delivering smart services to customers 24/7,” commented Al Tayer. 

“In 2019, RTA accomplished 350 corrective measures to improve the delivery of customer services via 13 channels. RTA services are currently available at 7 centres, smart apps, 47 metro stations, 11 tram stations, and 17 bus stations. Such improvements have had a positive impact on more than two million clients.

“Once His Highness Sheikh Mohammed launched the Smart City initiative in 2013, RTA was right up there with initiatives to turn the vision of His Highness into a reality in support of ranking Dubai the smartest city in the world. RTA was among the first government entities to migrate to smart innovative and accessible services. 

“Last year, RTA accomplished 80 projects under the digitisation and fourth industrial revolution programme. Service areas covered projects of the smart organisation, infrastructure, smart vehicles, data management, artificial intelligence and smart & sustainable transportation. This transformation contributed to improving the calibre of RTA services and at the same time improving the traffic safety level. 

“RTA will continue to upgrade its services to measure up to customers’ expectations and needs. It will heed to customers’ proposals via different channels such as service centres, call centre, smart apps and others. It will also continue to take corrective measures to improve its overall services,” concluded Al Tayer.