Dubai Healthcare City Authority (DHCA), the governing body of Dubai Healthcare City (DHCC), today announced, in collaboration with the Federal Authority for Identity and Citizenship (ICA), the setting up of an ICA’s Customer Happiness Centre in the free zone to serve its community members and the wider Dubai community.

As many as 8,000 people working in the DHCC and their families will now be able to carry out all their residency visa procedures within the free zone.

Previously, the free zone workers had to approach an ICA’s centre outside the free zone for their emirates ID cards.

Dr. Ramadan Al Blooshi, CEO, Dubai Healthcare City Authority – Regulatory, said, "Setting up of the ICA centre in DHCC is in line with our commitment to provide our growing community an all-encompassing environment with world-class services. Last year, we collaborated with the concerned bodies to establish the Emirates Fitness centre and a General Directorate of Residency and Foreigners Affairs – Dubai’s office to facilitate residency visa application procedures in the free zone and with this new centre we bring all of the services required for the visa under one roof, saving our community members’ time and efforts and providing a satisfactory experience,".

As part of the collaboration between the DHCA and ICA the new centre will also be serving other Dubai residents.

Located in the Ibn Sina Complex (building 27), the centre will operate from 8 am to 2.30 pm, Sundays to Thursdays and will be able to cater to process 120 applications per day.

Nasser Al Abdouly, Director of Customer Happiness Centres Support at ICA, said, "In line with our wise leadership’s vision of making the happiness of UAE residents a top priority, we are always keen to collaborate with entities in both the public and private sectors to enhance the quality of our services. We place great emphasis on the collaborative efforts with other entities to ensure the success of joint projects which play a role in making our country one of the best globally, in line with the UAE 2021 vision."