The Roads and Transport Authority (RTA) has recently briefed two delegations from the Dubai Municipality and the Dubai Police on its rich experience in handling ideas channeled through the Mohammed bin Rashid Smart Majlis. Discussions focused on how RTA communicates with clients, attends to their suggestions & improvement comments, and quickly takes response action through the concerned affiliated agencies.

Ahmed Mahboub, Director of Customer Service, RTA’s Corporate Administrative Support Services Sector said, “Meeting with the two delegates of the Municipality & Police at RTA Head Office had been held in the context of sharing expertise & knowledge in handling ideas, suggestions and comments received via the Mohammed bin Rashid Smart Majlis. The overall objective of the meeting was to improve on the services delivered to citizens, visitors and tourists of Dubai in a style befitting the high profile of the Emirate.”

The meeting included discussions about the business of coordinators of the Mohammed bin Rashid Smart Majlis Model within the three entities, difficulties encountered, and the best solutions to be referred to the Executive Office. Discussions also covered some transactions referred between the Municipality, Police and the RTA along with the key achievements targeted in the near future. The deliverables of this tripartite gathering pointed to the similarity of procedures regarding the business of Majlis Coordinators, identified some difference in rewarding initiators of accepted ideas or the most frequent comments, and reviewed recommendations to be raised to the Executive Office. It was agreed to hold a monthly meeting between the three parties to examine the procedures of implementing ideas received through the Majlis, sorting out pending observations between the parties, and examining common ideas for possible implementation among other issues of relevance. 

The two delegation concluded the meeting with commending RTA’s distinctive experience in dealing with the Mohammed bin Rashid Smart Majlis. The Director of Customer Service then presented certificates of thanks & appreciation to the delegations of the Municipality and Police, and expressed wishes for more communication and sharing of expertise in the interest of Dubai.