Special Features
Salik FAQ’s
Where can I purchase my Salik Welcome Kit? You can purchase your Salik Welcome Kit from selected branches of: Emarat petrol stations, EPPCO/ENOC stations, ADNOC stations, Dubai Islamic Bank, and Emirates Bank.What happens if I don’t have enough funds in my account? You should receive an SMS as a reminder and you should top up your account through one of the various methods available like the web, participating banks or petrol stations to avoid a violation and fine of AED 50 per occurance. In addition, a late payment penalty of AED 10 will be assessed every month until payment.
Can I drive through the toll zone immediately after buying a tag? Yes. If your tag is purchased and installed properly and an application is submitted or in process, the proper toll will be assessed and no violation will occur.
Will I have a separate account for every tag? No. Each account can have multiple tags, one for each vehicle. However, each account will have one account owner and one associated mobile number for communicating account information.
Can I add vehicles (tags) to my account? Yes. When you fill out the application, just indicate that you have an existing account and let us know the number and we will add the tag to your account. You can also apply online for additional tags and add them to your account at that time.
What if I sell my vehicle? Call the Salik Customer Service Centre right away to deactivate your Salik tag so your account is not linked to a vehicle you no longer own. You should also remove the tag from the windshield when you sell your vehicle. If you purchase a new vehicle, you will need to contact the Salik Customer Service Centre to purchase a new tag or buy one at a retail location.
What if I damage or lose my tag? If your Salik tag gets damaged or lost the vehicle owner will need to pay for a new tag to replace it.
Someone else was driving my car at the time of violation. Do I have to pay? Yes. The owner of the vehicle is responsible for any toll violation, regardless of who was driving at the time the violation occurred.
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